At Rosendate, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-25 business days from the date that it is placed.
As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders.
Many countries have reduced flights because of COVID-19, your packages maybe take longer to deliver as normal, but we will do our best to ship your order earlier. We beg for your understanding.
- A confirmation email will be sent to you once the order is authorized and verified.
- Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
- It normally takes 3-7 business days to process your order. Please note that holidays & weekends are not included.
- It takes longer for us to process pre-ordered items: some of the latest products are not in stock, but usually these products will be ready within 15 days. If you wait too long for an order, you can request delay compensation from our customer service.
Shipment takes approximately 3 to 25 business days to reach destination countries. It depends on the destination and shipping method you choose, which you can see when checkout.
Three solutions for delivery delay. (One out of three)
- Usually it takes about 30-90 days to some countries ,We do offer compensation if the shipping beyond the timeframe as stated on shipping policy
- $5-$10 cash or 10%-15% off coupon code for second purchase
- 30%-100% shipping cost compensation according to the your situation
Please contact this email firstname.lastname@example.org within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.